Where to get help
Modular Chunks is in closed beta. There's no paid support tier yet — every channel below is free.
Self-serve
Setup guides and fixes
Guides for every supported AI coding agent, troubleshooting articles, and the CLI reference.
Open the Help Center →Common questions
Planning, delegation and verification, the HITL design gate, integrations, and the closed beta.
Read the FAQ →The Agentic SDLC
What each stage produces, who approves it, and where the HITL gates sit.
See how it works →Email us directly
The fastest route for anything that isn't in the Help Center.
First-time refunds within the 14-day window are processed automatically
Three business days to triage. Put [URGENT] in the subject for active threats
Or send us a note here
It lands in the team inbox and a copy is emailed back to you. The reply goes to the address you enter.
Message sent
It's in the team inbox, and a copy is on its way to you. We'll reply to the address you gave.
Rather email directly? The addresses above work too.
In the platform
Explain this page
Once you're signed in, every stage has an "Explain this page" button that opens Ask Chunky, grounded in the page you're on.
Ask Chunky
The project-aware assistant for architecture and trade-off questions — in the terminal (chunky ask), the browser, or the Chrome side panel.
Bugs and feature requests
Report it in the open
Report platform or CLI bugs, request features, or follow the closed-beta milestones.
Open GitHub issues →What support doesn't cover yet
Honest limits during the closed beta.
- Reply times are targets, not guarantees: one business day for support, two for refunds, three for abuse. There's no contractual SLA during the closed beta
- No enterprise contract or dedicated support engineer
- No phone support
- No support for the AI coding agents themselves — that's on Cursor, Claude Code, Windsurf and the others