/ Support

Where to get help

The platform is in open beta. There is no paid support tier yet — every channel below is free.

Self-serve

Help Center

Searchable knowledge base of setup guides for every supported coding tool, troubleshooting articles, and CLI reference.

Open Help Center

FAQ

Common questions about the platform's pipeline, design intake gate, integrations, and beta status.

Read the FAQ

How it works

Stage-by-stage walkthrough of the 11-stage pipeline — what each stage produces, who reviews it, and what's gated.

Read the docs

Email us directly

The fastest path for anything that isn't in the Help Center:

General support: support@modularchunks.com — we aim to respond within 1 business day.
Refunds & billing: refunds@modularchunks.com — first-time refunds within the 14-day window are processed automatically.
Acceptable-use violations: abuse@modularchunks.com — 3 business days to triage; mark [URGENT] in the subject for active threats.

Or send us a note here

Lands in the team inbox AND emails us a copy. The reply comes back to whatever address you put in the form.

In-app

Once signed in, every stage exposes an "Explain this page" button that opens an Ask Panel grounded in the current page. The Council (Stage 11) hosts five AI advisors — CTO, Product Lead, QA Lead, DevOps, Security — for architecture and tradeoff questions.

Community & issues

GitHub issues

Report platform or CLI bugs, request features, or follow the open beta milestones.

Open GitHub

What support does not cover (yet)

Honest limits during the open beta.

· Email response targets are aspirational — 1 business day for support@, 2 for refunds@, 3 for abuse@. We don't offer a contractual SLA during the open beta.
· No enterprise contract / dedicated support engineer.
· No phone support.
· No support for the third-party coding tools themselves — that's on Cursor, Claude Code, Windsurf, etc.